My Name is Patricia and I have a story I’d like to share
My husband and I worked to be able to start a trucking company. It was something that we had dreamed of and talked about since we first got together 7 plus years ago. Now some people would call us crazy but the trucking business has been in my husband’s blood and his father before him.
We realized our dream and started our company. It hadn’t been 2 days after we had our authority that the factoring company ads started pouring in. I started getting about 4 or 5 a day.
I started reading them and I found that they had one thing in common. They all had big promises and a lot of fine print. Well I started reading and I asked my husband about what a factoring company was. My husband,(Rob), said “oh no, you don’t want to do that. All they will do is take advantage of us” ,(he didn’t use those words). I said okay and I would read the ads and just put them in the garbage as they all said pretty much the same thing with a lot of fine print.
So one day, I got an envelope from Eagle Capital Corporation, it was nothing like the postcards and other letters I was getting so I opened it up and started reading. What I read was plain English and I kept looking for the fine print but couldn’t find any. They talked about helping people and how there was always a real person there who was ready to assist on a daily basis. (I was still looking for the fine print and couldn’t find any)
Something about this letter made me put it up on the shelf were all the stuff I don’t know what I want to do with goes.
I basically forgot about it and was going on about our business. All of a sudden we had lots of loads and I was doing the dispatch, filing, payroll, trying to get paid for the jobs we had already done, and the list goes on. Needless to say, I was overwhelmed and frustrated. We had to pay bills and I couldn’t keep up with who owed what, when are they going to pay, why aren’t they paying? We were in trouble and we had about 2 weeks before it really was going to be a mess.
So I was up in the office just going through paperwork contemplating what we were going to do and I saw the letter I had saved from Eagle. I proceeded to get on the phone and inform my husband that we were doing this my way and that I was calling Eagle for help. (I should explain my husband has another full time job so I was doing the job at home with myself and a phone and computer)
That is when I picked up the phone and met Miss Mandy Neal. Mandy is a kind person with a lot of knowledge; She must of spent over an hour with me explaining everything. She made me feel that I wasn’t alone anymore and that she had my back. She walked me through the whole process step by step and was kind; she had us ready to go 2 days later because she knew that it was urgent.
She was right, if we had not gotten set up and ready to go at that very time, we would not have had the capital to pay our bills or driver.
One of the best parts was when my husband said,” I have to admit that you were right”
Now I know this may be a long story, but it is extremely important for anyone who reads this to know this part.
So we were going along doing well, I couldn’t be any happier about our decision to sign on with Eagle. We were doing so good that we bought another Tractor. We had to hire another driver and we did just that.
All of a sudden the worst happened, to make a long story short, this no longer with us employee had set us back about $10,000.00 that we didn’t have.
On top of that the trailer and load was stolen.
It brings tears to my eyes because when I called Mandy to let her know what happened, she said, “Well Trish, I was just about to call you to let you know that we are going to be giving you more money and charging you less”
Not only Mandy but also Patty, and Valerie in accounting were rallying around us to make sure our invoice went through immediately.
When I say that Eagle Capital Corporation has been here for us every step of the way on a personal basis, it is an understatement.
I honestly don’t know where we would be without Mandy and the rest of the people who have honestly cared and helped us through good and bad.
If you really want someone on your side that is actually there for you no matter what, then I would recommend Eagle 100%
My name is Patricia, I am very grateful that this is my story
Thank you to all the staff and especially Mandy Neal
With your support, we truck on !
We would like to take this time to tell you how much we appreciate you and your professionalism. Every single time we have had an issue, you respond to it immediately, and I remember you saying before we began to do business with you, “I will make sure any questions that needs an answer I will followup”. I can truly say you are trustworthy, a person of your word/great character, and you walk with the highest level of INTEGRITY! Eagle should be proud to have you as an employee. Again I say thank you for your honesty and loyalty to our company.
Daphne / Office Manager
Bart, I would like to say thank you for the awesome service you all provide! I know I am not the easiest person to work with and I apologize for that. But I do want you to know that I truly appreciate you and your company! Thank you for all the help!
Jeremy, Trucking Company- Member
Just wanted to take a moment to let everybody at Eagle Capital know that I appreciated the length to which you went to help me recently. Today, I had a packet that did not make it into the FedEx system on Saturday, and I therefore decided to drop it off myself. However, I was running late, so I called and spoke to Mandy Neal, and she agreed to have someone meet me at the Love’s truck stop at the same exit, and pick up my packet.
This made my day much easier, and I just wanted to express my sincere thanks to those who make my life easier; All of you at Eagle Capital Corp.
This may seem trivial, but it made a difference in whether or not I could get to my customer in time, or not. Seldom does anyone think five minutes would make a difference in a day, but this did! I will now be able to get to all of my customers on time, and make another load this week! That will effectively increase my bottom line substantially! Thanks again Eagle, and most especially Mandy, for a job well done!
We want you to know that we are very pleased with the quality of service Eagle Capital Corporation provides. We sincerely appreciate your responsiveness and the way you conduct business. As you know, we have recommended your company to others because of our satisfaction with your service. We look forward to continued growth and doing business with Eagle Capital Corporation for years to come.
Thank You for all you do!
Construction, Welding, Steel Fabrication
As a client of Eagle Capital Corporation, our company has grown tremendously due to the increase cash flow over the past eight years. The ease in dealing with Eagle Capital as our factoring company is astounding and the customer service we receive is by far the best in the business. Their continued support and professionalism has kept us factoring our receivables for many years and will do so for many more to come.
Joy H., Owner